St Albans City Hospital

St Albans City Hospital 2024-05-01 Person 5 5 0

My experience to date at St Albans hospital has been a positive one where all the staff have been kind, caring and very professional regardless of their role. Despite the building developments, carparking was available and support provided if an appointment was delayed and ran past the ticket time. Communication via text message and the NHS App has been timely and effective. All the resources provided have been helpful and informative. The areas I visited were clean and welcoming and even the ward cleaner had time to say hello.

St Albans City Hospital 2024-05-01 Person 5 5 0

St Albans City Hospital has a very relaxed and caring atmosphere. The staff were very attentive and caring.

St Albans City Hospital 2024-04-28 Person 5 5 0

The staff at St Albans Hospital Breast Clinic are all wonderful. It is not a nice experience to have to go to the hospital but they all make you feel a lot better about it! The only improvement I would suggest is a way of contacting the hospital. I tried several different numbers to arrange a meeting with my surgeon ahead of the operation and it was not a straight forward process.

St Albans City Hospital 2024-04-23 Person 5 5 0

I was seen as an NHS patient within a week (a cancellation appointment) after referral from my GP. This was under the 'One Stop Doctors' scheme. I first saw a Consultant Surgeon for an examination and he listened to what I said about my symptoms and concerns. I was then taken to have a mammogram followed by an ultrasound. The results of these were available soon afterwards so I met the Consultant again to discuss these, which fortunately were clear; he was willing to answer my questions and made a helpful suggestion of a non-subscription treatment of my symptoms. My total appointment time was about an hour - an excellent service and system, and effective use of the hospital's resources and staff time. The OSD scheme is excellent - the unit at St Albans is self-contained; there is no long anxious waiting times between separate appointments which otherwise can be so stressful. All the staff were friendly, cheerful and clearly enjoyed their work in a pleasant, calm environment; it was a weekend and if staff, including doctors and consultants, can work flexibly it makes for the best use of hospital space and resources, and probably reduces the time waiting for appointments and also reduces the admin time and costs of multiple appointment letters/emails/telephone calls. I really hope the OSD scheme can be expanded and used as much as possible.

St Albans City Hospital 2024-04-23 Person 4 5 0

All the staff I have come into contact with have been friendly, caring and professional. Although the hospital is busy, there is an air of calmness which puts you at ease. I like the fact that you are always given the chance to get in touch with one of the team should you have any concerns.

St Albans City Hospital 2024-04-21 Person 5 5 0

I was so impressed by the clinic and the friendly staff. They explained and showed me where to go.

St Albans City Hospital 2024-04-20 Person 5 5 0

Very helpful staff am very happy to take the treatment in this hospital

St Albans City Hospital 2024-04-10 Person 5 5 0

Thank you to the great members of staff within the specialist Breast Care Clinic, very kind, caring and supportive.

St Albans City Hospital 2024-04-09 Person 5 5 0

all the staff where amazing today thank u so much for all your help xx

St Albans City Hospital 2024-04-08 Person 5 5 0

Great service